Privacy Standard

Personal Information We Collect

Personal information means any data that identifies you. We collect specific touchpoints to ensure the highest quality of service:

• Identity: Name, Surname, Date of Birth, ID Number.
• Communication: Email, Phone, Billing and Delivery Address.
• Transaction: Payment details and secured order history.
• Online: IP address, device types, and browser usage data.
• Wellness: Health goals voluntarily shared for tailored recommendations.

How We Use Your Information

We process your data for lawful purposes, ensuring our collective efficiency:

• Fulfilling and delivering bespoke orders.
• Providing concierge-level customer support.
• Sending updates and promotions (with your explicit consent).
• Meeting legal and regulatory standards.

Your Rights Under POPIA

You maintain full sovereignty over your data. You have the right to access, correct, delete, or object to the processing of your information at any time.

Should you wish to exercise these rights, please contact our Information Officer through the channels provided below.

Security of Your Information

We use appropriate technical and organisational measures to protect your data against loss or unauthorised access. While we strive for absolute security, we acknowledge that no digital system is entirely infallible.